Kickstart for Kindergarten: Term 2

Cancellation Policy

Little Skills Learning We understand that family schedules can change, and we aim to be as fair and supportive as possible while also reserving dedicated session spaces for each child. 1. Deposit Requirement All bookings require a $100 deposit to secure your child’s place. This deposit is non-refundable, as it confirms your enrolment and reserves a session time specifically for your child. ​2. Remaining Payment The remaining balance of the program fee must be paid in full before sessions commence, unless otherwise arranged in writing. Places in the program are not confirmed until payment requirements are met. 3. Cancellations by Families ​ More than 24 hours’ notice - must be made via phone call or text message to: 0434 416 083 If you cancel with at least 24 hours’ notice, we may be able to offer: A rescheduled session, or A credit toward a future session, or A refund for the session Please note the $100 deposit remains non-refundable. Less than 24 hours’ notice Cancellations made within 24 hours of a scheduled session are not eligible for a refund, as the time has been reserved. 4. Missed Sessions (No-Show) If a child does not attend a booked session without notice, the session fee is forfeited and cannot be refunded or rescheduled. 5. Illness and Sickness If your child is unable to attend due to illness, please notify us as soon as possible. Where availability allows, we may be able to offer your child a place in another session during the week to ensure they do not miss out on learning time. 6. Cancellations by Little Skills Learning If we need to cancel a session due to educator illness or unforeseen circumstances, families will be offered: A rescheduled session, or A credit toward future sessions 7. Program Refunds Once a multi-session program has commenced, refunds are not generally provided. In exceptional circumstances, partial credits may be considered at the discretion of Little Skills Learning. 8. Behaviour of child If students display disrespectful, threatening or dangerous behaviour towards staff or other participants, Little Skills Learning reserves the right to refuse participation in our programs. Children will be required to be picked up early by their parent/carer. 9. Pick up of child Parents must ensure they pick their child up at the end of the session. A late fee may be charged per child if not collected within their booked hours or prior to the service closing. The rate is $20 per 15 minutes.